Terms and Conditions
About Us
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at service@rhet.org.uk
Shopping
Making a purchase could not be easier. Just browse our website using the Navigation to the left of each page. When you have found a product that you wish to order, add it to your shopping basket by clicking the "add to basket" button.
Purchasing & Payment
Once you have completed your shopping list, proceed to the checkout by clicking the "Checkout" button at the top of your page. You will then be asked for a few details that we need to complete your order request.
We accept all major credit & debit cards for payment. You may send your credit card information via phone, fax, mail or over the Internet. Please quote your order number in all communications.
If you are shopping from out with the U.K. for example North America, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
Payment is taken in full when you click the 'Confirm' button on the Payment Page of this website. If there is a problem with payment, you will be advised the nature of the problem with an error message when you click the 'Confirm' button.
If your payment is successful, a confirmation email will be sent to the account holders email address. This is an automatic email and does not indicate acceptance of your order. Your order is only accepted when it is dispatched from rugbystore.co.uk.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed or phoned with the option to cancel your order if you would rather not wait.
Shipping & Handling Charges and Delivery Schedule
UK Mainland : For products to be delivered within the United Kingdom we will ship either by courier using Parcel Force, or by Royal Mail. Someone must be available at your delivery address to sign for the parcel when it arrives. A flat charge of £3.94 [£3.43 + VAT @ 15%] is made for any number of items.
We aim to dispatch all orders within 5 working days of the order being placed. Please allow up to 21 working days for delivery. Goods are not dispatched until full payment is received.
Channel Islands : For products to be delivered to the Channel Islands we will ship by either Royal Mail or a courier service. A flat charge of £3.43 [exempt from VAT] will be made for any number of items. Please select Channel Islands as the country for your invoice/delivery address.
We aim to dispatch all orders within 5 working days of the order being placed. Please allow up to 21 working days for delivery. Goods are not dispatched until full payment is received.
European Union : For products to be delivered within the EU a charge of £5.00 [£4.35 + VAT @ 15%] is made for the first item. An extra charge of £3.00 [£2.61 + VAT @ 15%] per item is made thereafter.
Goods are dispatched to EU countries by either Standard Air Mail service or international courier. Delivery times vary throughout the EU. Please allow up to 28 working days for delivery. Goods are not dispatched until full payment is received.
Rest of the World : For products to be delivered to the Rest Of The World a charge of £10.00 is made for the first item. An extra charge of £5.00 per item is made thereafter.
Goods are dispatched throughout the rest of the world [non-UK or EU countries] by either Standard Air Mail service or international courier. Delivery times vary throughout the world. Please allow up to 28 working days for delivery. Goods are not dispatched until full payment is received.
Tax Charges
For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free and we will deduct the VAT for you before we send out your order.
Some overseas BFPO addresses are entitled to VAT free shopping. If you qualify for this, you must supply (by fax) a signed letter from your company C.O. before placing your order online. Regrettably we cannot refund VAT on any BFPO order after it has been completed and dispatched.
Guarantee & Returns Procedure
If you are not completely satisfied with any of your purchases from rugbystore.co.uk, you may return them to us within 21 days of receipt for either refund or exchange. You will find a Returns Procedure form in your order whcih should be completed and returned with the item(s).
All items must be returned 'as sold': in resellable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements rugbystore cannot accept the item back.
We regret that no postage or carriage can be refunded for returned items. Additional postage charges of £3.00 (for UK and Northern Ireland) and £5.00 (EEC and rest of the world) are applicable to any item sent out in exchange.
Faulty Goods
We try to ensure that all goods supplied by RHET are of the highest quality. However, if you receive a faulty item, please return it to: RHET postal address
Reaching Us
You can reach us by email: service@rhet.org.uk
Telephone: +44 (0)131 335 6227
Fax: +44 (0)131 333 5236
Privacy Policy
DemoCo do not disclose customer information to third parties. Cookies are used on this website, but only to keep track of the contents of your shopping basket once you have selected an item.
Copyright Notice
All images used on this site are the property of RHET and may not be used wholly, or in part, without the express written permission of RHET.
